Delivery and personal collection

We try to ship your orders as soon as possible. To make sure your order is shipped on the same day, remember to make your payment or place your order (in case of choosing pay-on-delivery option) before 1 p.m. (GMT+1).

Our warehouse is located in Europe, more precisely in Poland, and even more precisely - in Warsaw.
We ship our packages from here.

To the European Union:

• DPD
• DHL Express (air delivery service)

To the United Kingdom:

• UPS Standard
• DHL Express (air delivery service)

To Poland:

• DPD
• InPost

To other regions:

• DHL Express (air delivery service)

To find out actual shipping costs of an order, we suggest adding products to the basket, then choosing a delivery method - the system will automatically calculate the shipping cost for each of the delivery services based on the products and the submitted shipping details (delivery region).
You should know that international shipping fees are calculated by the system individually, because they depend on many factors, such as:

• delivery zone (the further from Europe, the more it costs to ship a package)
• package weight
• fuel fee (changing every month)
• remote areas (hard to access, serviced by a subcontractor)
• dangerous areas

However, all these costs are summed up in one fee, visible at the moment of choosing a delivery method.

Customs duties and taxes are not added to the above fees - see tab below for more information.

European Union:
European Union countries are exempt from customs up to 1,000 euros, over that sum, aforementioned fees might be added.

Non-EU countries:
During delivery process, customs and VAT might be added - however, most countries do not apply these charges below a certain value of the sales document.
It is due to the fact that the products you order from us are sold under a net price (without tax).
Customs Office will calculate tariffs and VAT according to your country’s regulations.
The fees depend on the total amount of the order and we cannot calculate them due to the differences in tax regulations of destination countries.
To find out these amounts or the customs duty threshold, you should contact the customs and tax office in your country with Proforma invoice (available after you place an order) and ask about aforementioned fees.

In both cases, our delivery service partner will notify you by e-mail or by text message whether your Customs Office requires any tariffs during the shipping process, and they will send you full info on how to submit those fees.
The courier company delivering your order is not the recipient of customs duties - the company only acts as an intermediary in transferring the amount to the Customs and Revenue Service
Keep in mind that lack of fulfilling formalities connected with customs may result in a delay, followed by returning your products to us and charging the shipping fee twice.

Countries outside Poland:
Depending on the service you choose, delivery time will vary.
DHL Express is an air delivery service and they will be the fastest to deliver your package.
DPD and UPS are land delivery services (available only in Europe), and their service will take longer.

Estimated delivery time will be available at the moment of choosing a shipping method for your delivery.
Keep in mind that delivery time depends also on fulfilling all the necessary customs formalities. It’s not difficult (you need the description of your products, submitting customs fees and VAT - if it’s required), however, you will need to track delivery service notifications (text message / e-mail).

Poland:
In most cases packages are delivered to the Client the day after they are shipped.
However, delivery services reserve the the right to deliver them up to 3 working days.

We will be very happy to meet you, if you decide to pick up your order in person.
Remember that the pick-up of your products is available only when you place your order and make your payment online - due to accounting reasons, we don’t accept payments on the spot.

Our pick-up spot is located at this address:
Quantum
Popularna 20 street
02-473 Warsaw

We will notify you about completing your order and preparing it for pick-up by e-mail and by text message.

If your country is not on the delivery list, inform us about it at: staff@quantumpmu.com
We will add it at once and you will be able to order products to your country.